1. Collection of Personal Information

At Valinor Group (ABN: 44680884824) of Level 35, International Towers, 200 Barangaroo Avenue, Sydney NSW 2000 ("Valinor Group," "we," "us," or "our"), we collect personal information in various ways to provide and improve our services. This information may include:

• Personal Identifiers: Name, address, email address, phone number, date of birth, and other contact details.
• Financial Information: Payment information, including credit card details and billing addresses, for processing membership fees.
• Account Information: Usernames, passwords, and profile information created when registering for an account.
• Usage Data: Information about how you use the Site and Service, such as IP addresses, device information, browser type, and access times.
• Communications: Records of your interactions with our customer support team, feedback, and inquiries.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide and maintain the Service, process transactions, manage your account, and deliver customer support.
• Communications: To send you important information regarding your membership, such as account updates, service notifications, and promotional materials if you have opted in to receive them.
• Personalization: To personalize and improve your experience on the Site and Service, including providing customized content, discounts, and promotional offers based on your preferences.
• Analytics and Improvements: To monitor and analyze Site usage trends and Service performance in order to make improvements and optimize your experience.
• Legal Compliance: To comply with legal obligations and enforce our terms and conditions, including fraud prevention, security enforcement, and dispute resolution.

3. Disclosure of Personal Information

We may share your personal information under the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist in delivering our services, such as payment processors, IT providers, and marketing platforms. These providers are bound by confidentiality agreements and are only permitted to use your data for the purposes of providing services to Valinor Group.
• Legal Obligations: We may disclose your personal information if required by law, or if we believe that such action is necessary to comply with legal proceedings, law enforcement requests, or government authorities.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or part of our business, your personal information may be transferred as part of that transaction.
• With Your Consent: In situations where you have given explicit consent, we may share your personal information with third parties for additional purposes.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

5. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Encryption: Sensitive data such as payment information is encrypted using secure socket layer (SSL) technology.
• Access Controls: Access to your personal information is restricted to employees, contractors, and agents who need it to perform their job duties.
• Regular Audits: We periodically review our security practices to ensure the safety of your data.

While we strive to use commercially acceptable means to protect your personal information, please note that no method of transmission over the internet or method of electronic storage is completely secure.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access and Correction: You may request access to or correction of the personal information we hold about you by contacting us.
• Deletion: You may request that we delete your personal information, subject to any legal obligations that may require us to retain certain information.
• Data Portability: In certain cases, you may have the right to request the transfer of your personal information to another party.
• Opt-Out of Marketing Communications: If you no longer wish to receive marketing communications, you can opt out by using the "unsubscribe" link in any marketing email or by contacting us directly.
• Complaints: If you believe your privacy rights have been violated, you may contact us, or lodge a complaint with the appropriate data protection authority.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with the Site. This includes information about your browsing behavior, IP address, and the type of device you are using. Cookies enable us to provide certain features and personalize your experience. You can control your cookie preferences through your browser settings; however, disabling cookies may impact your experience on the Site.

8. Third-Party Links

The Site may contain links to third-party websites. These websites are not under our control, and Valinor Group is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

The Site and Service are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us so that we can take steps to remove such information.

10. International Data Transfers

Valinor Group operates within Australia, but some of our service providers may be located in other countries. By using the Site or the Service, you consent to the transfer of your personal information to countries outside of your own, where data protection laws may differ from your country of residence. In such cases, we will take steps to ensure that your personal information is protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

Valinor Group reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated policy on the Site and update the "Last Updated" date at the top of the page. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Last Updated: 26th September 2024